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L&B Product Repairs

Larsen & Brusgaard continues to show why they are one of the most trusted and respected altimeter makers in the skydiving industry. The company's customer service is well-known as anyone who ever has an issue with one of their products can return it to their headquarters in Denmark for a repair or replacement at little to no cost. Since international shipping can be expensive, L&B also has a US Service Center.

If the unit is repairable they will do so. If not, they will simply send you a new unit (unless the unit is badly damaged from neglect) at no extra charge other than what you have already paid. If your unit and the problem with your unit is covered by the limited warranty, L&B will return your check with the unit. If you think that is the case, enclose the original sales receipt (or a copy of it) as well. L&B will make sure you get your receipt back with the unit.

Here is a breakdown of their service fees:

  • $10.00/unit to check, test, and clean
  • $20.00/unit for repair/replacement
  • $5 shipping for the first unit plus $3 shipping for each additional unit

L&B USA can usually ship the unit back within 2-3 business days. You can contact Ulla Berger at L&B USA at skydive@cfl.rr.com to let her know of the issue. Once they approve the return, you can send the altimeter/audible with a check to:

U. Berger/L&B USA
1445 Pine Pl.
Deland, FL 32720